Build new mental models.


Shared mental models enable better team coordination, cooperation, and communication. However, change challenges the status quo and forces people to discard old mental models and build new ones.

Shared mental models that are “entrenched” are often resistant to change and can make learning difficult.

Change increases stress and anxiety. In a dynamic environment where change is constant, people must adapt to new plans, policies, processes, and procedures.

Double-loop learning is about surfacing, challenging, and ultimately changing existing mental models. Building new mental models solves problems by questioning and reevaluating underlying causes, assumptions, and beliefs.

Building new mental models helps facilitate team learning and build resilient teams. Build new mental models is a leader task for middle managers and senior leaders.