To reschedule an exam, you must submit a reschedule request at least three (3) days prior to the exam date. The cost to reschedule an exam is $75.
To obtain a refund for a scheduled exam, you must submit a refund request at least three (3) days prior to the exam date. We will retain a processing fee of $150.
Failure to attend a scheduled exam video teleconference without a timely request for refund or reschedule is considered a no-show. If you are a no-show, you will forfeit the exam fee and must pay the full certification exam fee again in order to schedule another exam.
Failed Exam Policy
Applicants that fail the exam may schedule another certification exam no sooner than thirty (30) days following the failed attempt. The re-examination fee is 50% of the applicable certification exam cost.
Requests for exam modification accommodations due to disability, handicap, or other conditions will be considered with supporting documentation.
Complaints and Appeals Policy
All certification related complaints and appeals must be reported in writing within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential.
Submit all requests to [email protected]