Privacy Policy

Resilience-Building Leader Program (“the company,” “we,” “our,” or “us”) is the recognized credentialing body for the Resilience-Building Leadership Professional® (RBLP®) series of leadership certifications. We provide this privacy notice to describe how we collect, use, share, and otherwise process the information we collect.

Subject to the information provided in this Privacy Notice, we have structured our site so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. Once you choose to provide us with personal information (name, address, e-mail address, phone number, etc.), you can be assured that it will only be used to support your member/customer relationship with us or as otherwise set out in this Privacy Notice. Our membership application process, the registration process for exam prep training courses, continuing education courses, certification exams, and the company store (marketplace) may request and/or require you to submit personal information. However, you can be assured that any such personal information you submit to us will be protected by industry-standard security and management procedures and will be used only for the purpose it was submitted unless you request or agree otherwise or as otherwise set out in this Privacy Notice.

Our Privacy Notice covers these areas: Awareness, Choice, Access & Correction, Security, Additional Site Issues, International Visitors, Retention, Enforcement Contact Information, and Changes to this Notice.

1. Awareness

We provide this Privacy Notice to inform you of our privacy practices and the choices you can make about how your information is collected and used.

What Information We Collect:

On our site, over the telephone, or through the mail, you can order products or services from the company, apply for certification, register for courses, and schedule certification exams. The types of personal information collected by the company may include your name, employer, and job title, contact and billing information for business and home (including telephone number and e-mail address), and credit card information (if applicable). To tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences. By using our sites or by contacting us over the telephone or through the mail, you may transfer your personal information to locations outside of the jurisdiction in which you live, including to the United States and other jurisdictions in which the company operates. The provision of information is sometimes required by law and, at other times, is a result of a contractual requirement. For example, you may be required to provide information when we enter an agreement with you. In certain circumstances, the non-provision of information could prevent a transaction from concluding. The websites, products, and services are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us at  [email protected], +1 (213) 205-6100, or by mail at Resilience-Building Leader Program, 303 N. Glenoaks Blvd. Suite 251, Burbank, CA 91502, so that we may delete the information.

Information Collected Through Technology:

When you use any of our sites or services, we or our service providers may collect tracking information such as your browser type, mobile device, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the Sites. We use this information for aggregate reporting. For example, we may want to know how long the average user spends on our sites or which pages or features get the most attention. We use this information to make our Sites and other products and services more useful to you; to provide you with more effective customer service; to make the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services, and technologies; and to display content and advertising that are customized to your interests and preferences. (See Section 5, Additional Site Issues, for more information about technologies used to collect information about user activity on our sites.)

How We Use the Information:

We use your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete transactions requested by you, to communicate back to you, and to offer and update you on company services and benefits. Credit card numbers are used only for payment processing and are not retained for other purposes.

As a benefit to our credential holders, we will include your name and relevant biographical information in our directories. Occasionally, we may also contact you for market research purposes or provide you with marketing information that interests you. We will not reveal your personal information publicly or to any third party (except as stated below) unless we receive your permission to do so. If you would like to have your name removed from our lists and/or directories, please follow the directions below in the “Choice” section (Section 2) of this document to opt-out of such contact.

We do not use automatic decision-making or engage in profiling that results in legal effects or similarly significant effects on you.

Where we intend to process your personal information for a purpose other than the purpose for which it was collected, we will provide you with information regarding the purpose for the processing and other relevant information before processing your personal information for the new purpose.

With Whom We Share the Information:

We will not sell, rent, or lease your personal information to others outside of the company without your permission. Unless we have your permission or are required by law, we will only share the personal information you provide to us with other entities and/or business partners who are acting on our behalf to help us provide you with our products and services. Such entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by this Privacy Notice and applicable confidentiality agreements.

2. Choice

We will not use or share the personal information provided to us for purposes other than for which the information was originally submitted, without your express permission, except as expressly stated in this Notice. We will also provide you the opportunity to inform us at any time if you choose to opt-out of partial or total contact with the company, and we will comply with such requests. This communication choice from us may be offered on our membership and certification applications, registration forms, web pages, or at the bottom of our online or offline communications. If you have any difficulty exercising your choices, please send your request to  [email protected]. You may also exercise your choices by contacting us by phone at +1 (213) 205-6100 or by mail at Resilience-Building Leader Program, 303 N. Glenoaks Blvd. Suite 251, Burbank, CA 91502. Except as expressly stated in this Privacy Notice, your permission will always be secured first, should we ever decide to share your information with third parties that are not acting on our behalf and not governed by our Privacy Notice.

3. Access & Correction

We strive to keep your personal information accurate. We will provide you with access to your information, including making every reasonable effort to provide you with online or telephone access to your registration data so that you may review, update or correct your personal information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. If you are a site user, you can access your personal information by logging into My Account with your user ID and password, following the directions listed under “edit password and account details.” You may also request a change in your personal information by contacting [email protected] or by telephone at +1 (213) 205-6100.

4. Security

We are committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have established appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against loss, misuse, or alteration of your sensitive credit or debit card information. We use PCI-compliant technology to encrypt the connection between you and our systems for the transmission of any credit or debit card information you input online, and we use encryption protection for any payment authorizations for transactions we request through any channel.

Any unauthorized access to or use of any of our sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting us via email at  [email protected]  or by writing to us at Resilience-Building Leader Program, Attn: Security, 303 N. Glenoaks Blvd. Suite 251, Burbank, CA 91502.

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your username and password to others.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, we cannot completely ensure or warrant the security of any information you transmit to us or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.

5. Additional Web Site Issues

How We Use Technology to Improve Your Site Experience:

We use cookies and web beacons (described below) to collect information about the pages you view, the links you click, and other actions you take on our Sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses. We also deliver advertisements and provide website analytics tools on non-company sites and services, and we may collect information about page views on these third-party sites as well.

Most aggregate information is collected via cookies, web beacons, and other technical methods. In conjunction with cookies, web beacons (also known as clear gifs) are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of websites or applications. We or our service providers use these technical methods to analyze the traffic patterns on our sites, such as the frequency with which our users visit various parts of our sites, and to measure site effectiveness or use of online products and services. We also use Web beacons in HTML e-mails that we send our visitors who have agreed to receive e-mails from us to determine whether our recipients have opened those e-mails and/or clicked on links in those e-mails. If you choose to furnish us with personally identifiable information, this information can be associated with the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our Sites and other products and services, and any e-mails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.

We also use cookies to store and sometimes track user information. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us by, for example, registering or subscribing to our sites. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. A cookie contains a unique number that allows our sites to recognize your computer. We use both temporary and persistent cookies; a temporary cookie tracks visitor activity during a session or visit and expires when you close your browser. We use them to provide continuity for your visit as you visit Site pages. Persistent cookies allow us to keep track of your username and password (if you are a site user), so you don’t have to re-enter that information each time you visit. The Help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our Sites that are available to other visitors.

Links to Third-Party Websites:

Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the site. We have not reviewed all of these third-party sites and do not control and are not responsible for any of these sites, their content, or their privacy policies. Thus, we do not endorse or make any representations about them, any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do this entirely at your own risk.

6. California Privacy Rights

a. Applicability 

This section applies only to California consumers. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act (“CCPA”). It describes how we collect, use, and share California consumers’ Personal Information in our role as a business and the rights applicable to such residents. The California Consumer Privacy Act (“CCPA”) requires businesses to disclose whether they sell Personal Information. Resilience-Building Leader Program is a business and does not sell Personal Information. We may share Personal Information with authorized service providers or business partners who have agreed to our contractual limitations regarding their retention, use, and disclosure of such Personal Information. 

If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us, and we will arrange to supply you with the information you need in an alternative format that you can access.

b. How We Collect, Use, and Share your Personal Information 

We have collected the following statutory categories of Personal Information in the past twelve (12) months:

– Identifiers include name, e-mail address, mailing address, and phone number. We collect this information directly from you or from third-party sources. 

– Commercial information, such as subscription records. We collect this information directly from you. 

– Internet or network information, such as browsing and search history. We collect this information directly from your device. 

– Geolocation data, such as IP address. We collect this information from your device.

– Financial information, such as payment information or financial account numbers, in the process of providing you with a product. We collect this information from you. 

– Inferences. 

– Other Personal Information, in instances when you interact with us online, by phone, or by mail in the context of receiving help through our help desks or other support channels; participation in customer surveys or contests; or in providing the Subscription Service. 

The business and commercial purposes for which we collect this information are described in Section 2 of this Privacy Policy. The categories of third parties to whom we “disclose” this information for business purposes are described in Section 1 of this Privacy Policy. The period of time for which we retain this information is described in Section 5 of this Privacy Policy.

c. Your California Rights 

You have certain rights regarding the Personal Information we collect or maintain about you. Please note these rights are not absolute, and there may be cases when we decline your request as permitted by law.

The right of access means that you have the right to request that we disclose what Personal Information we have collected, used, and disclosed about you in the past 12 months. 

The right of deletion means that you have the right to request that we delete Personal Information collected or maintained by us, subject to certain exceptions. 

The right of correction means that you have the right to request that we correct any inaccurate personal information that we maintain about you.

The right to non-discrimination means you will not receive discriminatory treatment when you exercise one of your privacy rights. 

Resilience-Building Leader Program, Inc., does not sell or share Personal Information to third parties (pursuant to California Civil Code §§ 1798.100–1798.199, also known as the California Consumer Privacy Act of 2018). 

d. How to Exercise your California Rights 

You can exercise your rights yourself or alternatively designate an authorized agent to exercise these rights on your behalf. Please note that to protect your Personal Information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your Personal Information. 

Please contact us at [email protected] or by telephone at +1 (213) 205-6100 if you would like to: 

– Access this policy in an alternative format;

– Exercise your rights;

– Learn more about your rights or our privacy practices; or

– Designate an authorized agent to make a request on your behalf.

7. International Visitors

This section applies to those that visit our site from the European Union.

Lawful Basis for Processing:

On certain occasions, we process your personal information when it is necessary for the performance of a contract to which you are a party, such as to provide services to you that you have requested. We may also process your personal information to respond to your inquiries concerning our products and services.

On other occasions, we process your personal information where required by law. We may also process your personal information if necessary to protect your interests or the interests of a third party.

Additionally, we process your personal information when necessary to do so: (i) for direct marketing purposes, (ii) to provide you with content that may be of interest to you, (iii) to contact your references if you have applied for certification, and these interests are not overridden by your data protection rights. Where we process your personal information for these purposes, our legitimate interest is to carry out our activities to further the well-being of all our employees, users, certification holders, and members.

If the processing of personal information is necessary and there is no statutory basis for such processing, we will ask for your consent to process your personal information. You have the right to withdraw your consent to processing personal information at any time.

If you wish to exercise the right to withdraw consent, contact us using the contact information found in the “Contact” section below.

Transfers of Personal Information:

Please be aware that the personal information we collect may be transferred to and maintained on servers or databases located outside your state, province, country, or other jurisdiction, where the privacy laws may not be as protective as those in your location. If you are located outside of the United States, please be advised that we process and store personal information in the United States.

Your Rights:

You have a right to the following:

Under certain circumstances:

Where we previously obtained your consent:

To exercise these rights, contact us or our privacy officer.  See the “Contact Us” section on our site.  Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so. Additionally, you have the right to lodge a complaint against us.  To do so, contact the supervisory authority in your country of residence.

8. Retention of Information

We will process and store your personal information only for the period necessary to achieve the purpose of the storage or as permitted by law. After a reasonable period of time, we will either delete or anonymize your information for marketing or if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 

We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements). We retain information on our credential holders.

When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information earlier if you so request, as described below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created. 

9. Enforcement Contact Information

If you have any questions or comments regarding our privacy practices, please contact us at [email protected]  or Resilience-Building Leader Program, 303 N. Glenoaks Blvd. Suite 251, Burbank, CA 91502. We are subject to the jurisdiction of the Federal Trade Commission. Any disputes arising from a breach of this policy will be submitted to and resolved by the privacy dispute resolution procedure set up by the Association of National Advertisers.

10. Changes to this Notice

If there are updates to the terms of this Privacy Notice, we will post those changes and update the revision date listed on this document, so you will always know what information we collect online, how we use it, and your choices. For material changes to this Policy, we will notify affected customers.

Revised 2 August 2023