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Create a Positive Climate Competency Domain


When morale is low, performance suffers. When morale is high, performance can soar. Climate is about the shared perceptions and attitudes of teammates. Your team’s climate can change quickly, for better or worse, based on your actions and the actions of teammates. You can raise your team’s morale by creating a positive climate for people to work in. The result is more flexibility, creativity, and openness to new ideas. Positive emotions help people cope with stress. Teams that work in a positive climate are better able to bounce back from adversity, and then adapt and grow together because of that adversity.




During a certification exam, applicants are required to show competence of factual (what), conceptual (why), and procedural (how) knowledge for each leader task in the competency domains applicable to their level of certification.


Factual knowledge is about the key terms and ideas relevant to each leader task. Candidates show competence in this knowledge dimension by knowing definitions, meanings, and specific details about applicable key terms and ideas.

Conceptual knowledge is about the interrelationships among key terms and ideas within concepts relevant to each leader task. Candidates show competence in this knowledge dimension by knowing how key terms and ideas function together to form a concept; by knowing classifications, categories, and principles; and by knowing theories, models, and structures.

Procedural knowledge is about implementing processes and carrying out procedures specific to each leader task. Candidates show competence in this knowledge dimension by knowing subject-specific skills, techniques, and methods; by knowing of criteria for determining when to use appropriate procedures; by discovering or revealing something through detailed examination; and by making judgments and decisions based on given criteria and standards.

Create a Positive Climate Leader Tasks:

Task 1: Analyze team climate.

Task 2: Earn trust.

Task 3: Treat people with respect.

Task 4: Enforce accountability.

Task 5: Encourage people to have fun.

Task 6: Demonstrate character.

Task 7: Manage expectations.

Supporting Knowledge:

  • Know the relationship between culture and climate.
  • Know the relationship between climate and morale.
  • Know why earning trust creates a positive climate and builds collective resilience.
  • Know how to earn trust.
  • Know the relationship between authenticity and earning trust.
  • Know why treating people with respect creates a positive climate and builds collective resilience.
  • Know how to treat people with respect.
  • Know the relationship between inclusion and treating people with respect.
  • Know why enforcing accountability creates a positive climate and builds collective resilience.
  • Know how to enforce accountability.
  • Know why encouraging people to have fun creates a positive climate and builds collective resilience.
  • Know how to encourage people to have fun.
  • Know why demonstrating the character traits of moral courage, honesty, humility, and empathy creates a positive climate and builds collective resilience.
  • Know how to demonstrate the character traits of moral courage, honesty, humility, and empathy.
  • Know why managing expectations creates a positive climate and builds collective resilience.
  • Know how to manage expectations.
  • Know why creating a positive climate builds resilience.
  • Know how to create a positive climate.

Updated 8/14/2020