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Facilitate Team Learning Competency Domain


When people work together as a team, they create shared experiences that they can learn from. As a leader, you are expected to facilitate this experiential learning process. Learning is how teams solve problems and overcome challenges. When a team bounces back from adversity, learning is how they adapt and grow together. Learning makes the team more resilient. You can initiate the learning process by ensuring that your team is constantly reflecting on its past and present experiences to assess performance and find ways to improve. As your team develops new ideas for improvement and change, you will need to approve and prioritize those ideas. Most importantly, it’s your responsibility to make sure these ideas get put into action, tested, and validated. Some ideas will work; some will not. Either way, team learning has occurred.



During a certification exam, applicants are required to show competence of factual (what), conceptual (why), and procedural (how) knowledge for each leader task in the competency domains applicable to their level of certification.


Factual knowledge is about the key terms and ideas relevant to each leader task. Candidates show competence in this knowledge dimension by knowing definitions, meanings, and specific details about applicable key terms and ideas.

Conceptual knowledge is about the interrelationships among key terms and ideas within concepts relevant to each leader task. Candidates show competence in this knowledge dimension by knowing how key terms and ideas function together to form a concept; by knowing classifications, categories, and principles; and by knowing theories, models, and structures.

Procedural knowledge is about implementing processes and carrying out procedures specific to each leader task. Candidates show competence in this knowledge dimension by knowing subject-specific skills, techniques, and methods; by knowing of criteria for determining when to use appropriate procedures; by discovering or revealing something through detailed examination; and by making judgments and decisions based on given criteria and standards.

Facilitate Team Learning Leader Tasks:

Task 1: Analyze team learning capacity.

Task 2: Orient on team goals.

Task 3: Encourage constructive dialogue.

Task 4: Build new mental models.

Supporting Knowledge:

  • Know the relationship between team learning and solving problems.
  • Know the relationship between team learning and overcoming challenges.
  • Know the experiential learning cycle for teams.
  • Know why orienting on team goals facilitates team learning.
  • Know how to orient on team goals.
  • Know the relationship between orienting on team goals and collective efficacy.
  • Know the relationship between orienting on team goals and leader’s intent.
  • Know why encouraging constructive dialogue facilitates team learning.
  • Know how to encourage constructive dialogue.
  • Know the relationship between psychological safety and constructive dialogue.
  • Know the relationship between tacit knowledge and constructive dialogue.
  • Know why building new mental models facilitates team learning.
  • Know how to build new mental models.
  • Know the relationship between single-loop and double-loop learning.

Updated 8/17/2020