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Facilitate Team Learning Competency Domain


When people work together as a team, they create shared experiences that they can learn from. As a leader, you are expected to facilitate this experiential learning process. Learning is how teams solve problems and overcome challenges. You can lead the learning process by ensuring that your team is constantly reflecting on its past and present experiences to assess performance and find ways to improve. As your team develops new ideas for improvement and change, you will need to approve and prioritize those ideas. Most importantly, it’s your responsibility to make sure these ideas get put into action, tested, and validated. Some ideas will work; some will not. Either way, team learning has occurred.



Facilitate Team Learning Leader Tasks:

Task 1: Analyze team learning capacity.

Task 2: Orient on team goals.

Task 3: Encourage constructive dialogue.

Task 4: Build new mental models.

Supporting Knowledge:

  • Know the relationship between team learning and solving problems.
  • Know the relationship between team learning and overcoming challenges.
  • Know the experiential learning cycle for teams.
  • Know why orienting on team goals facilitates team learning.
  • Know how to orient on team goals.
  • Know the relationship between orienting on team goals and collective efficacy.
  • Know the relationship between orienting on team goals and leader’s intent.
  • Know why encouraging constructive dialogue facilitates team learning.
  • Know how to encourage constructive dialogue.
  • Know the relationship between psychological safety and constructive dialogue.
  • Know the relationship between tacit knowledge and constructive dialogue.
  • Know why building new mental models facilitate team learning.
  • Know how to build new mental models.
  • Know the relationship between single-loop and double-loop learning.

Updated 8/17/2020