Facilitate Team Learning Competency Domain

Building Resilient Teams sets the conditions for team learning. Leaders facilitate team learning by orienting on team goals, encouraging constructive dialogue, and building new mental models. Facilitating team learning is essential for solving problems and overcoming challenges.

Leader Tasks:

Task 1: Analyze team learning capacity.
Task 2: Orient on team goals.
Task 3: Encourage constructive dialogue.
Task 4: Build new mental models.

Supporting Knowledge:

Know the relationship between team learning and solving problems.

Know the relationship between team learning and overcoming challenges.

Know the learning cycle for teams.

Know why orienting on team goals facilitates team learning.

Know how to orient on team goals.

Know the relationship between orienting on team goals and collective efficacy.

Know the relationship between orienting on team goals and leader’s intent.

Know why encouraging constructive dialogue facilitates team learning.

Know how to encourage constructive dialogue.

Know the relationship between psychological safety and constructive dialogue.

Know the relationship between tacit knowledge and constructive dialogue.

Know why building new mental models facilitates team learning.

Know how to build new mental models.

Know the relationship between single-loop and double-loop learning.

Our certification exams assess candidates in the following rating categories:

Factual Knowledge. This knowledge dimension is about the key terms and ideas relevant to each leader task. Candidates show competence in this knowledge dimension by knowing definitions, meanings, and specific details about applicable key terms and ideas.

Conceptual Knowledge. This dimension is about the interrelationships among key terms and ideas within a concepts relevant to each leader task. Candidates show competence in this knowledge dimension by knowing how key terms and ideas function together to form a concept; by knowing classifications, categories, and principles; and by knowing theories, models, and structures.

Procedural Knowledge. This dimension is about implementing processes and carrying out procedures specific to each leader task. Candidates show competence in this knowledge dimension by knowing subject-specific skills, techniques, and methods; by knowing of criteria for determining when to use appropriate procedures; by discovering or revealing something through detailed examination; and by making judgments and decisions based on given criteria and standards.

Updated 8/17/2020