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Manage expectations.


Summary

Plans rarely go as expected. Managing expectations helps people maintain a sense of control in the face of adversity.

The sense of control that comes from managing expectations is empowering and leads to more effective problem-solving.

Being mentally prepared for the unexpected enables proactive coping by enabling people to find coherence and predictability in adversity.

Being pragmatic and prepared for bad outcomes doesn’t make someone a pessimist. Instead, when people see that challenges are manageable, it helps them remain optimistic and hopeful.

Managing expectations helps create a positive climate and build resilient teams. Manage expectations is a leader task for front-line supervisors, middle managers, and senior leaders.