Exam Policies

Knowledge Dimensions Policy

Resilience-Building Leader Program certification exams assess knowledge in three dimensions:

Factual knowledge is knowing what terms and ideas mean. You will gain competence in this knowledge dimension by learning applicable definitions, meanings, and specific details.
Conceptual knowledge is knowing the interrelationships among key terms and ideas. You will gain competence in this knowledge dimension by learning how key terms and ideas function together to form a concept; by learning classifications, categories, and principles; and by learning theories, models, and structures.
Procedural knowledge is knowing how to implement processes and carry out procedures. You will gain competence in this knowledge dimension through your experience implementing subject-specific skills, techniques, and methods; through your experience determining when to use appropriate procedures; through your experience discovering or revealing something through detailed examination; and through your experience making judgments and decisions based on given criteria and standards.

An overall status of PASS is achieved by meeting or exceeding expectations of competence in each domain applicable to the certification exam attempted.

Meets expectations: Your performance meets the minimum requirements in the competency domain. Most scores fall into this category.
Exceeds expectations: Your performance exceeds the minimum requirements in the competency domain.
Does not meet expectations: Your performance does not meet the minimum requirements in the competency domain. Additional preparation is recommended prior to re-examination.

Not meeting expectations in a single competency domain of an RBLP, RBLP-C or RBLP-T certification exam requires re-examination for that single domain only. There is a fee applied for the single domain re-examination.

Not meeting expectations in two or more competency domains of an RBLP, RBLP-C or RBLP-T certification exam requires a re-examination of all domains applicable to the level of certification attempted. There is a fee applied for the full re-examination.

Internet and Video Connection Policy

It is your responsibility to maintain Internet and video connection during your scheduled exam. If you are unable to maintain connectivity, it may be necessary to reschedule your exam at the Exam Administrator’s discretion. If rescheduling is required due to connectivity problems, the no-show and rescheduling policies below will apply.

No Distraction Policy

It is your responsiblity to be in a private and quiet space that will be free of distractions during your scheduled exam. If you are unable to maintain a distraction-free environment, it may be necessary to reschedule your exam. If rescheduling is required due to distractions, the no-show and rescheduling policies below will apply.

Rescheduling Policy

Rescheduling your scheduled exam 1-2 calendar days prior to your exam date will incur a fee of $145. To reschedule your exam without incurring a fee, you must submit a written request to [email protected] at least 3 calendar days prior to your exam date. Rescheduleing the same day is considered a no-show (see policy below).

No-Show Policy

A no-show means that a customer failed to join their scheduled exam video conference within 15 minutes of the start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $150 and a rescheduling fee of $145.

Refund Policy

Refund requests submitted within 30 calendar days of funding the exam will not incur a fee. Refund requests submitted after 30 calendar days of funding the exam will incur a $295 processing fee. Refund requests within 48 hours of a scheduled exam are forfeited. The exam voucher is valid for one year. There is no refund for an unused exam voucher after one year. Exams are not transferable. Requests for refunds must be submitted to [email protected]er.com.

Accommodations Policy

Requests for exam modification accommodations due to a disability, handicap, or other conditions will be considered with supporting documentation. Submit requests to [email protected].

Complaints and Appeals Policy

All certification-related complaints and appeals must be reported in writing to [email protected] within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential.

The certification exams, scoring rubrics, scoring sheets, and all other testing or test-related materials remain the sole and exclusive property of the Resilience-Building Leader Program. These materials are confidential and are not available for review by any person or agency for any reason.

“RBLP”, “Resilience-Building Leadership Professional”, “Learn More. Lead Better.”, and the RBLP shield logo are trademarks of the Resilience-Building Leader Program, Inc.