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Exam Policies


Our oral exams that provide a reliable mechanism for certifying that front-line supervisors, middle managers, and senior leaders demonstrate competency in the leader tasks applicable to building resilient teams for organizational learning and change.

Applicants for certification are required to show competence of factual (what), conceptual (why), and procedural (how) knowledge for each leader task in the competency domains applicable to their level of certification.

We administer oral certification exams because leadership knowledge can be tested more effectively by oral exam than by written examination.

The requirement to provide detailed verbal answers for each exam question also ensures that credential holders can coach and train others on what, why, and how for each leader task.


Factual knowledge is about the key terms and ideas relevant to each leader task. Candidates show competence in this knowledge dimension by knowing definitions, meanings, and specific details about applicable key terms and ideas.

Conceptual knowledge is about the interrelationships among key terms and ideas within concepts relevant to each leader task. Candidates show competence in this knowledge dimension by knowing how key terms and ideas function together to form a concept; by knowing classifications, categories, and principles; and by knowing theories, models, and structures.

Procedural knowledge is about implementing processes and carrying out procedures specific to each leader task. Candidates show competence in this knowledge dimension by knowing subject-specific skills, techniques, and methods; by knowing of criteria for determining when to use appropriate procedures; by discovering or revealing something through detailed examination; and by making judgments and decisions based on given criteria and standards.


Scoring Rubric

Meets expectations: Your performance meets the minimum requirements in the competency domain. Most scores fall into this category.

Exceeds expectations: Your performance exceeds the minimum requirements in the competency domain.

Does not meet expectations: Your performance does not meet the minimum requirements in the competency domain. Additional preparation is recommended prior to re-examination.


Internet and Video Connection Policy

It is your responsibility to maintain Internet and video connection during your scheduled exam. If you are unable to maintain connectivity, it may be necessary to reschedule your exam at the Exam Administrator’s discretion. If rescheduling is required due to connectivity problems, the no-show and rescheduling policies below will apply.  

No Distraction Policy

It is your responsiblity to be in a private and quiet space that will be free of distractions during your scheduled exam. If you are unable to maintain a distraction-free environment, it may be necessary to reschedule your exam. If rescheduling is required due to distractions, the no-show and rescheduling policies below will apply.

Rescheduling Policy

Canceling your scheduled exam 1-2 calendar days prior to your exam date will incur a rescheduling fee of $145. To cancel your scheduled exam and reschedule without incurring a fee, you must submit a written request to support@resiliencebuildingleader.com at least 3 calendar days prior to your exam date. Canceling the same day is considered a no-show (see policy below). 

No-Show Policy

A no-show means that a customer failed to join their scheduled exam video conference within 15 minutes of the start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $150 and a rescheduling fee of $145. 

Re-examination Policy

Not meeting expectations in a single competency domain of an RBLP, RBLP-C, or RBLP-T certification exam requires re-examination for that single domain only. The re-examination fee for a single domain is $575. 

Not meeting expectations in two or more competency domains of an RBLP, RBLP-C, or RBLP-T certification exam requires a re-examination of all domains applicable to the level of certification attempted. The re-examination fee for a full exam is 65% of the applicable certification exam cost.

Refund Policy

Refund requests must be submitted within 3 calendar days of funding of the exam and will incur a $295 processing fee. Exams are not transferable. Requests for refunds must be submitted to support@resiliencebuildingleader.com.

Accommodations Policy

Requests for exam modification accommodations due to a disability, handicap, or other conditions will be considered with supporting documentation. Submit requests to support@resiliencebuildingleader.com

Complaints and Appeals Policy

All certification-related complaints and appeals must be reported in writing to support@resiliencebuildingleader.com within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential.


The certification exams, scoring rubrics, scoring sheets, and all other testing or test-related materials remain the sole and exclusive property of the Resilience-Building Leader Program. These materials are confidential and are not available for review by any person or agency for any reason.