Canceling your scheduled exam 1-2 calendar days prior to your exam date will incur a reschedule fee of $145. To cancel your scheduled exam and reschedule without incurring a fee, you must submit a written request to [email protected] at least 3 calendar days prior to your exam date. Canceling the same day is considered a no-show (see policy below).
A no-show means that a customer failed to join their scheduled exam video conference within 15 minutes of the start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $150 and a reschedule fee of $145.
Exam No-Show Fee$150.00
Failed Exam Policy
The re-examination fee for a full exam is 65% of the applicable certification exam cost. The re-examination fee for a single domain is $575.
Requests for refunds must be submitted to [email protected] Refund requests submitted less than 3 calendar days prior to your scheduled exam will incur a $295 processing fee.
Requests for exam modification accommodations due to disability, handicap, or other conditions will be considered with supporting documentation. Submit requests to [email protected]
Complaints and Appeals Policy
All certification related complaints and appeals must be reported in writing to [email protected] within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential.