Exam Policies
Scoring Rubric and Re-examination Policy
An overall status of PASS is achieved by meeting or exceeding expectations of competence in each domain applicable to the certification exam attempted.
Meets expectations: Your performance meets the minimum requirements in the competency domain. Most scores fall into this category.
Exceeds expectations: Your performance exceeds the minimum requirements in the competency domain.
Does not meet expectations: Your performance does not meet the minimum requirements in the competency domain. Additional preparation is recommended prior to re-examination.
Not meeting expectations in a single competency domain of an RBLP, RBLP-C or RBLP-T certification exam requires re-examination for that single domain only. There is a fee applied for the single domain re-examination.
Not meeting expectations in two or more competency domains of an RBLP, RBLP-C or RBLP-T certification exam requires a re-examination of all domains applicable to the level of certification attempted. There is a fee applied for the full re-examination.
Internet and Video Connection Policy
It is your responsibility to maintain Internet and video connection during your scheduled exam. If you are unable to maintain connectivity, it may be necessary to reschedule your exam at the Exam Administrator’s discretion. If rescheduling is required due to connectivity problems, the no-show and rescheduling policies below will apply.
No Distraction Policy
It is your responsiblity to be in a private and quiet space that will be free of distractions during your scheduled exam. If you are unable to maintain a distraction-free environment, it may be necessary to reschedule your exam. If rescheduling is required due to distractions, the no-show and rescheduling policies below will apply.
Rescheduling Policy
Rescheduling your scheduled exam 1-2 calendar days prior to your exam date will incur a fee of $145. To reschedule your exam without incurring a fee, you must submit a written request to support@resiliencebuildingleader.com at least 3 calendar days prior to your exam date. Rescheduleing the same day is considered a no-show (see policy below).
No-Show Policy
A no-show means that a customer failed to join their scheduled exam video conference within 15 minutes of the start time. If you are a no-show for a scheduled exam, you must pay a no-show fee of $150 and a rescheduling fee of $145.
Refund Policy
Refund requests submitted within 30 calendar days of funding the exam will not incur a fee. Refund requests submitted after 30 calendar days of funding the exam will incur a $295 processing fee. Refund requests within 48 hours of a scheduled exam are forfeited. The exam voucher is valid for one year. There is no refund for an unused exam voucher after one year. Exams are not transferable. Requests for refunds must be submitted to support@resiliencebuildingleader.com.
Accommodations Policy
Requests for exam modification accommodations due to a disability, handicap, or other conditions will be considered with supporting documentation. Submit requests to support@resiliencebuildingleader.com.
Complaints and Appeals Policy
All certification-related complaints and appeals must be reported in writing to support@resiliencebuildingleader.com within 30 days of the event or incident. We will review and validate the complaint in a timely manner, and you will be notified of the outcome. The record of the complaint or appeal, including any actions taken to resolve the complaint, will be confidential.
The certification exams, scoring rubrics, scoring sheets, and all other testing or test-related materials remain the sole and exclusive property of the Resilience-Building Leader Program. These materials are confidential and are not available for review by any person or agency for any reason.
